Providing Care That Is Safe, Well Managed, and Compassionate.
Families trust us at important moments in their lives, and we take that responsibility seriously.
At AliceCare@Home, safety and quality are central to everything we do. Families trust us at important moments in their lives, and we take that responsibility seriously.
Our care is carefully planned, regularly reviewed, and overseen by experienced leadership to ensure people receive support that is safe, respectful, and responsive to changing needs.
Our Commitment to High-Quality Care.
Our care follows recognised national standards.
We are a CQC-registered care provider and deliver care in line with national standards and best practice.
Our services are guided by the CQC’s five key areas.
Safe
Care is planned carefully to reduce risks and protect wellbeing.
Effective
Support is based on individual needs and regularly reviewed.
Caring
People are treated with dignity, kindness, and respect.
Responsive
Care adapts when needs change.
Well-led
Strong leadership ensures consistent standards and accountability.
Safe Care Planning and Risk Assessment.
Care begins with a thorough assessment of needs and risks.
Safety begins before care starts.
Every person we support receives a detailed assessment to help us understand their needs and plan safe care.
This information is used to create a clear, personalised care plan that supports wellbeing while promoting independence wherever possible. Care plans are reviewed regularly and updated whenever needs change.
Trained, Supported, and Supervised Staff.
We believe safe care comes from confident, well-supported carers. Our team receives:
All care is overseen by our management team under the leadership of the Registered Manager, ensuring consistent standards and accountability.
Safeguarding and Protection.
Safeguarding is a core responsibility across our service.
All team members are trained to:
We work in line with local safeguarding guidance and cooperate fully with relevant authorities when needed.
People receiving care, and their families, are encouraged to speak up at any time if something does not feel right.
Medication Safety.
Where medication support is required, this is managed carefully and in line with best practice.
This includes:
Medication support is reviewed regularly to ensure it remains safe and appropriate.
Continuity, Communication, and Oversight.
Consistency and good communication are essential to safe care.
With consent, we work closely with families and relevant professionals to ensure care remains well coordinated.
Learning, Improvement, and Accountability
We are committed to learning and continuous improvement.
Strong leadership and regular review help ensure care remains safe, effective, and person-centred.
Raising Concerns or Giving Feedback.
We want people to feel confident raising questions, concerns, or feedback.
If something does not feel right, we encourage you to tell us as soon as possible. Concerns are taken seriously, responded to promptly, and handled fairly and transparently.
Clear complaints and feedback procedures are in place and available on request.
Reassurance for Families.
Families often tell us that knowing care is:
Our aim is to provide care that families can trust, not just at the start, but as needs change over time.
Let’s talk about how we can help
If you are exploring care options for yourself or a loved one, we are here to listen and guide you.
There is no obligation and no pressure, just a supportive conversation about what feels right for you and your family.
