Privacy Policy – AliceCare@Home (Website Version)
Privacy Policy
AliceCare@Home Ltd is committed to protecting your personal information and respecting your privacy.
This policy explains how we collect, use, and store your information when you use our website or enquire about our services.
Who we are
AliceCare@Home Ltd provides home care services across Southwell, Bramcote, and surrounding areas.
If you have any questions about this policy, you can contact us:
- Email: [email protected]
- Address: 5 Burnside Drive, Bramcote, Nottingham, NG9 3EE
- Phone: 07859 970835
The information we collect
When you contact us or complete a form
We may collect:
- Your name
- Email address
- Phone number
- Details about your care needs
- Any information you choose to provide
When care is arranged
If you go on to use our services, we may collect additional information, including:
- Address and contact details
- Emergency contacts
- Health and care needs
- Preferences and lifestyle information relevant to your care
- Payment information
Information from other sources
Where appropriate, we may receive information from:
- Family members or representatives
- Health and social care professionals
- Local authorities or other relevant organisations
This helps us provide safe and appropriate care.
How we use your information
We use your information to:
- Respond to your enquiry
- Arrange and deliver care services
- Create and review care plans
- Communicate with you and your family
- Ensure safety and wellbeing
- Manage billing and administration
- Improve our services
We will only use your information where it is necessary and appropriate.
Legal basis for processing
We process your data under the following legal bases:
- To provide care services (contractual obligation)
- To meet legal and regulatory requirements
- To provide health and social care services
- Legitimate interests, such as improving our services
Where required, we will obtain your consent.
Sharing your information
We may share your information with:
- Health and social care professionals (e.g. GP, nurses)
- Family members or representatives (with your consent)
- Regulatory bodies or public authorities where required
We do not sell or share your data for marketing purposes.
How long we keep your information
We only keep your information for as long as necessary:
- Care records: up to 7 years
- Safeguarding records: up to 25 years
- General enquiries: as needed to respond and follow up
Keeping your information secure
We take appropriate steps to protect your information, including:
- Secure systems and password protection
- Restricted access to authorised staff only
- Procedures for handling data breaches
Your rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion (in certain circumstances)
- Object to how your data is used
- Request a copy of your data
To exercise your rights, please contact us using the details above.
Complaints
If you have concerns about how we use your data, please contact us.
You can also contact the Information Commissioner’s Office (ICO):
👉 https://ico.org.uk
👉 0303 123 1113
Website data and cookies
Forms
When you submit a form on our website, we collect the information you provide so we can respond to your enquiry and arrange care if required.
Cookies
Our website may use cookies to:
- Improve your experience
- Understand how the site is used
You can control cookies through your browser settings.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on our website.
