Complex Hourly Home Care Supporting Multiple Daily Visits.
How complex hourly care helped provide consistent support as care needs increased.
Client Profile
Age: 73
Care type: Complex hourly home care, three daily visits, double-handed
Living situation: Living at home with spouseLiving at home with spouse
The Situation
Jancie lives at home with her husband and has Multiple Sclerosis. Initially, she was supported through a small package of care alongside her husband’s day-to-day support.
At this stage, care involved three visits per week. The aim was to provide practical assistance, support Jancie’s routines, and give her husband regular respite, helping them both to manage safely at home.
A Change in Needs
Tasks that had previously been manageable began to require more support, and some aspects of care could no longer be provided safely by one person. Her husband became understandably concerned about how quickly additional support could be arranged and whether Jancie would be able to remain at home safely.
How We Responded
AliceCare@Home prioritised a reassessment of Jancie’s needs and worked closely with her husband and the professionals involved in her care.
This included a multi-agency approach to ensure support was planned safely and in line with Jancie’s changing needs. Communication remained clear and consistent throughout.
Following reassessment, care was adapted quickly to include:
- Three care visits every day
- Double-handed care for all visits
- A consistent care team familiar with Jancie’s needs and routines
Care was reorganised promptly so that:
- Jancie could continue living safely at home
- Her husband was no longer managing complex care alone
- Decisions were clearly explained and agreed at each stage
The Outcome
Jancie’s care arrangement has since stabilised, and the enhanced care package remains in place on an ongoing basis.
She continues to live at home, supported by carers who understand her needs, routines, and preferences. Her husband has reassurance that care is reliable, responsive, and delivered with dignity and respect
What the Family Said
“When everything changed at such short notice, AliceCare@Home stepped in immediately. “It’s the attention to detail that really stands out. The team listen carefully and are genuinely supportive. I always feel informed about decisions around Jancie’s care, and that makes a huge difference. The carers treat her with dignity and respect at all times, which gives me real reassurance.”
Stephen, husband of client
Key Takeaways
Why This Case Study Matters
This case study shows how hourly home care can provide complex, high-level support, including:
- Multiple daily visits
- Double-handed care
- Rapid response to changing needs
- Close communication with families and professionals
It highlights the importance of flexibility, clear communication, and careful planning when needs change.
Let’s talk about how we can help
If you are exploring care options for yourself or a loved one, we are here to listen and guide you.
There is no obligation and no pressure, just a supportive conversation about what feels right for you and your family.
