Clear answers about home care with AliceCare@Home
Choosing care often comes with questions. Below are clear answers to the things families most commonly ask.
If anything is unclear or you would prefer to talk things through, we are always happy to help.
1. About AliceCare@Home
AliceCare@Home provides personalised home care for people who wish to remain safe, comfortable and independent in their own homes.
We support individuals and families across Nottingham and surrounding communities, offering a range of services including hourly home care, live-in care, specialist support and hospital-to-home care.
You can learn more about our approach and values on our About Us page.
Yes. AliceCare@Home is registered and regulated by the Care Quality Commission (CQC), ensuring care is delivered in line with national standards for safety and quality.
This means our services are regularly inspected and must meet national standards for safety, quality and person-centred care.
You can learn more about how we maintain quality and safety on our Safety and Quality page.
Yes. AliceCare@Home is an independent, CQC-registered home care provider.
This means we are not operated by the NHS or a local authority. Instead, we provide personalised home care directly to individuals and families, while being fully regulated by the Care Quality Commission (CQC).
As an independent provider, we focus on delivering flexible, person-centred care that is shaped around each individual’s needs, routines, and preferences.
We support people in Southwell, Bramcote, Newark, Beeston, Wollaton, Chilwell and surrounding communities.
Our local presence allows us to respond quickly, provide continuity of carers and build trusted relationships with families.
You can see a full list of areas we support on our Areas We Cover page.
2. Starting Care
Care usually begins with a free home care assessment, where we take time to understand routines, preferences, and the level of support required.
During this visit we take time to understand daily routines, preferences and the level of support required. This allows us to recommend the most appropriate type of care.During this visit we take time to understand daily routines, preferences and the level of support required. This allows us to recommend the most appropriate type of care.
You can learn more about the steps involved on our Care Process page or book a free home care assessment to get started.
Yes. The assessment is completely free and there is no obligation to proceed.
The purpose of the assessment is simply to understand your situation and explain the care options available.
This depends on the type of care required and current availability.
In urgent situations, such as hospital discharge, we aim to arrange support as quickly as possible. In other cases care may begin once a suitable care plan and carer match have been arranged.
You can learn more about the steps involved on our Care Process page.
No. You can contact us directly at any time.
Some people are referred by hospitals or healthcare professionals, but many families contact us themselves when they begin exploring care options.
3. Types of Care
We provide:
• Hourly Home Care for regular visits
• Live-in Care full-time support at home
• Specialist Support for more complex care needs
• Hospital-to-Home support following discharge
You can explore each service in more detail on our Services page.
Yes. We provide specialist care for people with more complex health conditions or support requirements.
This may include support for long-term conditions, mobility challenges, advanced care needs or situations requiring two carers.
You can learn more about this on our Specialist Support page.
Yes. Live-in care provides 24-hour support from a carer living in the home.
4. Carers and Continuity
Where possible we aim to provide consistent carers so that trust and familiarity can develop.
Having regular carers helps ensure care feels comfortable and routines are understood.
Yes. All carers receive appropriate training and ongoing support.
Training covers key areas such as safeguarding, safe moving and handling, medication awareness and person-centred care. Read more about our Team here.
Yes. Care plans are reviewed regularly to ensure they continue to meet individual needs.
If circumstances change, care can be adjusted accordingly.
5. Costs and Funding
Funding arrangements vary depending on individual circumstances and eligibility.
Some people arrange care privately, while others receive support through local authority funding or direct payments.
We are happy to discuss your situation and explain the options available.
The cost of care depends on the type and level of support required.
We explain pricing clearly during your free home care assessment.
You can also learn more about pricing on our Costs and Funding page.
Let’s talk about how we can help
If you are exploring care options for yourself or a loved one, we are here to listen and guide you.
There is no obligation and no pressure, just a supportive conversation about what feels right for you and your family.
